Why Choose Us?
Our Guiding Principles
Care of the planet, care of people, care of pets and care of community are the principles that guide our company, team members and families in every decision we make. We choose, and practice living a sustainable lifestyle and feel it is our responsibility to inform and educate customers, friends and our network how to do the same.
We believe that in order to live a healthy and happy life, all people must practice fair utilization of Earth’s resources and limit their impact on the natural environment and all creatures. It Takes a Village Pet Care accomplishes this through minimizing waste, limiting our use of Earth’s natural resources, ensuring a quality working/living environment, mindful use of the environment and educating others.
In the Community
Our team members are committed to their families, friends and to the communities they call home. You can find us volunteering at local animal shelters, serving on Town Boards, volunteering in our kid's schools, collecting food and raising funds for the local food pantry, helping to establish a school Learning Garden, serving on the PTO, coaching school sport's teams, delivering water to residents when power goes out and assisting local girl's/boy's clubs with activities.
Our Mission is to be a contributing and supporting member of our local community and use sustainable practices to reduce our environmental impact. We are committed to educating our customers as well as encouraging and rewarding them for living sustainably. We embrace the ethics of permaculture – Care of the Earth. Care of People. Return of surplus to Earth and People (Fair Share) – in everything we do and in every business decision we make. We strive to contribute to a healthier environment and society.
In addition to offering support and giving peace of mind to customers, we realize that it takes a village of dedicated people, including team members, significant others, family, friends, customers, neighbors, vendors, educators, mentors and community leaders to be successful. We are grateful to so many who have offered their love, friendship and guidance.
Making Your Life Easier
Life is stressful! You have a busy schedule and work long hours. No need to rush home. We will care for your pets on those days when you are unable to be there for them. You will be more relaxed when you arrive home and they will be anxious to greet and spend quality time with you.
Giving You Peace of Mind
Our experienced team is here to care for you, your pet and your home. If there is something additional you need, just ask! Our village is here to help you with the little things so you can focus on other tasks. We deliver peace of mind.
Unique Training and Experience
Our team consists of uniquely trained employees, and professional pet sitters who we have partnered with to service our customers. The breadth of our experience includes training in pet first aid & CPR, dog obedience and socialization, wildlife management, leadership, social permaculture, sustainable living, communications and human relations, and much more!
Meet the Team
Traci Bisson, Owner/Founder
Traci loves animals and has been around them all her life. She has a Bachelor of Science degree from the University of NH where she studied wildlife management and business. In 2017, she graduated from the Leadership NH program. She is an active participant in her community serving on the Barrington Library Foundation. Traci lives with her family on five acres of land living a sustainable lifestyle and continually looking for ways to decrease her carbon footprint.
Karen Reilly-Brickett, Pet Care Manager
For 25 years, Karen worked for the 911 ambulance service in the City of Newburyport, MA, first out in the field and then in the dispatch center where she became certified as an Emergency Medical Dispatcher. She finished her career there after seven years as the Manager of the busy 911 Dispatch Center. Karen has donated her time teaching First Aid & CPR classes for the Red Cross, and is a monthly supporter of the ASPCA & Hope for Paws. Karen, and her husband, Jon, now enjoy life with their two Dachshunds Reilly and Brandi (aka crazy puppy) on their five acres in Barrington.
Sarah MacMillan, Asst. Pet Care Mngr.
Sarah grew up with a variety of pets and was always known as the animal lover in her family. She hopes to train services dogs for individuals with chronic illnesses and disabilities in the future. Sarah became a board certified behavior analyst after earning a Masters degree in applied behavior analysis. She also enjoys participating in benefit slow-pitch softball tournaments to raise money for various local nonprofit organizations. Sarah lives in Farmington with her girlfriend, Debbie, and their two cats, Tucker and Hyde. In her free time, Sarah enjoys spending time outside, playing with her cats, and doing CrossFit.
Judi K., Pet Care Provider
Judi has a degree in Business Management and has volunteered for many organizations, including Girls INC, Barrington Youth Association, and Upreach Therapeutic Equestrian Center. In addition, she fostered Greyhounds for several years. Judi now resides in Northwood with her husband, a family of chickens, a barn cat and a pet rescue Pomadoodle . She also takes care of her Grandson and his Pitbull (her Grand-dog).
Holly D., Pet Care Provider
Caring for animals is a passion of Holly's. She fostered over 20 dogs to complete her senior project and graduate from Coe-Brown Northwood Academy in 2015. She fell in love with fostering and continued after graduation, which lead her to Suzie... her last foster dog and now partner in crime. They regularly enjoy hikes, trips to the lake and biking together. Holly hopes to become certified and work with therapy dogs in the future.
Jenna K., Pet Care Provider
Jenna is a Speech-Language Pathology Assistant who earned her Bachelor’s Degree in Communication Sciences and Disorders, with a minor in Studio Art in 2013. She is an ardent lover of animals and currently has a dog, Ryder, and two cats, Tommy and Taryn. Her volunteer efforts include helping to foster dogs rescued from puppy mills. In her free time, she is an avid hiker, snowboarder, and general outdoor enthusiast.
What makes us different
Frequently Asked Questions
Do you offer overnight care?
Yes, we offer overnight pet care services from 9pm-7am, seven days a week, 24-hours a day (additional charge for holidays). This time span includes the last let out for the evening for dogs and includes feeding in the morning.
What communities do you service?
We currently offer dog walking, vacation pet care and farm care services in Barrington, Nottingham, Lee, Durham, Madbury, Dover and parts of Rochester, Northwood and Strafford. We also offer dog walking services in Newmarket.
If I book a 30-minute dog walk, does my dog walk for 30 minutes?
YES! Your dog(s) will walk a full 30 minutes or more depending on the amount of time you booked. When you receive our visit report, it will show that we were there over the 30 minute visit time. This additional time includes preparing your dog for a walk, applying tick spray (when needed), washing of feet in the winter, checking for ticks, offering treats and fresh water, etc. It may take us an additional 5-10 minutes depending on your dog's routine, but your dog will walk the FULL amount of time you book with us.
What are Earth Care Credits and how do I earn?
Earth Care Rewards™ are pricing credits customers can receive for living a sustainable lifestyle.
Customers can earn a $1 credit in each of the three categories, including REDUCE (choosing renewable energy as your primary power source), REUSE (composting or rainwater harvesting) and RECYCLE (recycling per your town's guidelines). At our initial Meet & Greet, we will review these practices with you and help determine how many reward credits, if any, you are eligible for.
What is a Meet & Greet?
A Meet & Greet is where the team members who will be responsible for your pet's care visit with you and your pet(s) to learn about their care and routine. Team members conduct Meet & Greets in twos so that you get a chance to meet your primary care provider and your secondary provider in case a situation arises and the primary care provider is not available.
Our team will spend 45-60 minutes getting to know you and your pet(s). This allows us to gain a clear understanding of the services you need and how we can provide you with the best care possible.
Prior to the visit, you will be given access to our online customer portal in order to create profiles for your pet(s) and yourself. This allows us to use the Meet & Greet time to focus on your pet(s) and less on paperwork. Once in the portal, you will have access to our New Customer Info Packet, which will answer many questions, explain our policies and procedures and prepare you for the Meet & Greet.
If for some reason, both team members cannot attend the initial Meet & Greet, you may request a second Meet & Greet at anytime at no charge.
What is your cancellation policy?
We understand that schedules and needs change, so we have tried to make our cancellation policy as flexible as possible.
- For Weekly Customers, please alert us at least twenty-four (24) hours in advance of your scheduled pet sit/walk weekday visit if you need to cancel or reschedule during a non-holiday or non-peak period vacation time*. If canceling a service scheduled on the weekend, please alert us at least forty-eight (48) hours in advance if you need to cancel or reschedule. In cases of inclement weather (snow, sleet, freezing rain) or sickness, cancellations must be received by 8am the morning of your scheduled pet care visit.
- For Vacationing Customers, please alert us at least one (1) week in advance of your first scheduled pet care visit if you need to cancel or reschedule.
- For As Needed Customers, please alert us at least twenty-four (24) hours in advance of your scheduled pet sit/walk weekday visit if you need to cancel or reschedule during a non-holiday or non-peak period vacation time*. If cancelling a service scheduled on the weekend, please alert us at least forty-eight (48) hours in advance if you need to cancel or reschedule.
*During peak period vacation times and major holidays, please alert us at least one (1) week in advance if your pet care visiting schedule will change. This allows us to accommodate other customers who may be on a waiting list.
Do you offer pet care services on holidays?
Yes, we offer pet care services 7 days a week, 365 days a year. We do charge an additional 50% for the following holidays: New Year’s Eve and Day, Easter, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day, and Christmas Eve and Day.
What happens if I have a last minute pet care request?
Not a problem! Life happens and we are there to care for your pets when you can't. For less than 24-hour's notice, Monday-Friday, there is an additional $3 charge. For less than 24-hour's notice on a weekend there is an additional $6 charge. Special exceptions may be made for emergencies and situations out of your control.
Thank You to Our Customers
Our customers have shown us that they share the same values we do. They continually strive to give the very best care to their pets while being mindful of how their actions affect not only their pets but the natural environment around them. This includes limiting volatile organic compounds (VOCs) in their homes, staying up-to-date on pet care trends, practicing pet safety, recycling per their town's guidelines, learning how to compost, searching for renewable energy sources to power their homes and dedicating themselves to lifelong learning of similar practices.
We are beyond grateful for the relationships we have established with our customers. We have earned their trust and we will never take that for granted. We seek open and honest feedback and will always offer the same. You go above and beyond for us in so many ways. Thank you for being the amazing people that you are. We look forward to many more years of sharing laughter and tears with you!